Privacy Policy
Your data security and privacy are foundational to everything we build. Here's how we protect and handle your information.
Privacy at a Glance
Enterprise Security
SOC 2 Type II ready with encryption at rest and in transit
No Data Selling
We never sell your data to third parties. Period.
1. Information We Collect
Information You Provide
- Contact Information: Name, email address, company name, and message content when you submit inquiries or requests through our website
Information We Collect Automatically
- Usage Data: Pages visited, time spent on site, and referral sources
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies and Tracking: We use analytics cookies to understand how visitors use our website (with your consent)
2. How We Use Your Information
We use the information we collect to:
- Respond to Inquiries: Process and respond to your requests, questions, and messages
- Website Improvement: Analyze website usage to improve content, features, and user experience
- Communications: Send responses to your inquiries and occasional product updates (with opt-out options)
- Security & Compliance: Monitor for security threats, prevent spam, and ensure compliance with legal obligations
- Legal Compliance: Meet regulatory requirements including GDPR, CCPA, and industry-specific regulations
3. How We Share Information
We share your information only in limited circumstances:
- Service Providers: Trusted vendors who help us operate (cloud hosting, payment processing, analytics), all under strict confidentiality agreements
- Business Transfers: If we merge with or are acquired by another company, your information may transfer (you'll be notified)
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share with third parties
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement enterprise-grade security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular third-party security audits and penetration testing
- SOC 2 Type II ready infrastructure
- Role-based access controls and multi-factor authentication
- Automated backup systems with disaster recovery protocols
- 24/7 security monitoring and incident response team
- Employee security training and background checks
While we use industry-leading security practices, no system is 100% secure. We recommend using strong passwords and enabling two-factor authentication.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Limit how we use your data in certain circumstances
- Object: Object to processing based on legitimate interests
To exercise these rights, contact us at privacy@agidialect.com
6. Data Retention
We retain your information for as long as necessary to:
- Respond to your inquiries and maintain communication records
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain security and prevent spam
Contact information and message content are retained for up to 2 years unless you request deletion. Analytics data is anonymized after 14 months.
7. International Data Transfers
AGI Dialect operates globally. Your information may be transferred to and processed in the United States and other countries where we or our service providers operate.
For transfers from the EU/EEA, we use Standard Contractual Clauses approved by the European Commission and implement additional safeguards to ensure your data receives adequate protection.
8. Children's Privacy
Our services are designed for businesses and not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we've collected data from a child, we'll delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.
Continued use of our services after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@agidialect.com
Data Protection Officer: dpo@agidialect.com
Phone: +1 (570) 442-3600
Address: AGI Dialect, LLC., 447 Broadway, 2nd Floor, New York, NY 10013 United States
Questions about our privacy practices?
Our privacy team is here to help. Reach out anytime with questions or concerns.
Contact Privacy Team