Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you or your organization ("Customer," "you," or "your") and AGI Dialect, LLC. ("AGI Dialect," "we," "us," or "our") governing your engagement with our custom AI agent development, deployment, and support services (collectively, the "Services").

By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional terms applicable to specific service engagements.

If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to that organization.

AGI Dialect provides custom AI agent development and deployment services for enterprise clients, including but not limited to:

• Custom autonomous agent design, development, and deployment tailored to your business requirements
• Integration with your existing infrastructure and third-party services through unique connectors
• Three engagement models: Pilot (proof-of-concept), Enterprise Scale (production deployment), and Strategic Partner (long-term collaboration)
• API access and observability dashboards for deployed agent solutions (Arize Phoenix, Grafana, Arize AX Pro, Datadog, or custom)
• Ongoing technical support, maintenance, and optimization services for deployed solutions
• Optional on-premise installation and custom model training for Strategic Partner engagements

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with reasonable notice for material changes that negatively impact your engagement.

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Generate or distribute malicious content, malware, or engage in cyberattacks
• Infringe intellectual property rights or misappropriate trade secrets
• Harass, abuse, threaten, or harm others, or incite violence or discrimination
• Distribute spam, phishing attempts, or fraudulent communications
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract source code from our Services
• Use our Services to build competitive products or services
• Exceed rate limits, abuse system resources, or engage in activity that degrades service performance
• Circumvent usage restrictions or billing mechanisms

Violations may result in immediate suspension or termination of Services without refund.

We commit to a 99.9% uptime SLA for deployed agent solutions in production environments that we host and maintain, excluding scheduled maintenance windows (announced at least 48 hours in advance).

If we fail to meet this SLA, eligible customers may receive service credits as detailed in your service agreement. SLA credits are your sole remedy for service availability issues. The specific SLA terms, monitoring procedures, and credit calculations are defined in your individual engagement contract.

The SLA does not apply to: (a) outages caused by factors outside our control, including client infrastructure or third-party services, (b) issues arising from your use of the Services in violation of these Terms, (c) proof-of-concept or pilot deployments, or (d) solutions deployed on-premise or in client-managed infrastructure.

We warrant that our Services will perform substantially as described in our documentation under normal use. However, AI systems are probabilistic and may produce unexpected outputs.

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be error-free, uninterrupted, or free from harmful components. You acknowledge that AI-generated outputs may contain errors or biases and should be reviewed before production use.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGI DIALECT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICES.

Our total liability for all claims related to the Services shall not exceed the amount you paid us in the 12 months preceding the claim, or $1,000 if no fees were paid.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless AGI Dialect, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your Customer Data or content

Both parties agree to maintain the confidentiality of any non-public information disclosed during the course of your use of the Services. This includes technical details, business information, and any data marked as confidential.

Confidential information does not include information that: (a) is publicly available, (b) was known prior to disclosure, (c) is independently developed, or (d) is lawfully received from a third party.

Most disputes can be resolved through our support team. Please contact us at legal@agidialect.com to attempt informal resolution first.

For enterprise customers with custom agreements, dispute resolution procedures specified in those agreements will govern. For all other disputes, you agree to binding arbitration under the rules of the American Arbitration Association, with the arbitration held in New York, NY.

You waive any right to participate in class-action lawsuits or class-wide arbitration against AGI Dialect.

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law provisions. Any legal action must be brought in the state or federal courts located in New York County, New York, and you consent to the exclusive jurisdiction of those courts.

For questions about these Terms or to report violations, please contact us: